Shipping Policy

This Shipping Policy applies to orders shipped to the United Kingdom. By placing an order with us, you agree to the shipping terms and conditions set out below.

A. Shipping Cost

We offer Free Shipping on all orders.

B. Transit Time, Handling Time & Order Cut-Off

• Transit Time:
  Orders are typically in transit for 3–7 business days (Monday to Friday).

• Order Cut-Off Time:
  Orders placed after 10:00 PM GMT will be processed on the next business day.

• Handling Time:
  Order processing time is 1–2 business days (Monday to Friday), excluding UK public holidays.

Delivery estimates may vary due to courier delays, weather conditions, or seasonal factors.

C. Delivery Terms

We use Standard Shipping to deliver all orders within the United Kingdom. The shipping carrier may vary depending on destination and order size.

D. Order Acceptance & Pricing

There may be situations where an order cannot be processed. We reserve the right, at our sole discretion, to refuse or cancel any order at any time.

To help prevent fraudulent transactions, we may request additional verification or information, such as:

• Name

• Billing address

• Shipping address

We retain the right to validate payment information or cancel any order suspected of fraudulent activity.

We aim to display accurate pricing at all times. However, errors may occur. If an item is incorrectly priced:

• We may cancel the order; or

• We may contact you for further instructions.

If your order is cancelled after payment has been processed, we will issue a refund according to our policies.

E. What Happens After I Place an Order?

After your order is placed, you will receive a confirmation email containing your order number and order details.

• Please check your spam/junk folder if you do not see the email in your inbox.

• If you do not receive a confirmation email, contact us at:
  service@tailorly.co.uk
  with the subject line: “Order Confirmation Not Received”

Our team will assist you promptly.

F. How Do I Check the Status of My Order?

Once your order has been dispatched, you will receive an email containing your tracking number.

• If you have not received a tracking number within 7 business days, please contact us at:
  service@tailorly.co.uk

• Include your order number so we can assist you.

G. Change of Address

We cannot modify the delivery address once your order is in transit.

To request a change of address, contact us within 24 hours of placing your order at:
service@tailorly.co.uk

Include your order number and updated address. Address changes cannot be guaranteed once order processing has begun.

H. Cancellations

If you wish to cancel your order before it has been dispatched, please contact us as soon as possible at:
service@tailorly.co.uk

Once an order has been shipped, cancellations are not possible. Please refer to our Refund Policy for return options.

I. Parcels Damaged in Transit

If your parcel arrives damaged:

1. If you are present at delivery:

• Refuse the parcel, if possible.

• Notify the courier.

• Contact us at service@tailorly.co.uk with photos of the damage and your order number.

2. If the parcel was delivered in your absence:

• Email us at service@tailorly.co.uk immediately with:

  • Your order number

  • Photos of the packaging and damaged items

We will review the case and assist you with the next steps.