Return & Refund Policy

By placing an order through Tailorly, you agree to the terms and conditions described below. These policies ensure that you are fully informed of our return and refund procedures. This policy applies to orders shipped within the United Kingdom.

A. 30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be in the same condition as received
Be unworn and unused
Have all original tags attached
Be in the original packaging
Include the receipt or proof of purchase

Items that do not meet these conditions may not qualify for a refund.

B. Return Process

To initiate a return, contact us at:

Email: service@tailorly.co.uk

Once your return request is approved, we will provide:

The correct return address
A return label when applicable
Instructions on how and where to send your package

Returns sent back without prior approval will not be accepted.

Inspection of returned items typically takes 1 to 7 business days.
You may request either a replacement product or a refund once the item is received and approved.

C. Return Method

All returns must be sent by mail.

The return address is not automatically the sender's address.
Please contact us at service@tailorly.co.uk to obtain the correct return address before sending any item.

D. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item:

Inspect your order upon delivery
Contact us immediately at service@tailorly.co.uk with photos and order details

For defective or incorrect items:

Return shipping cost: £0.00
Restocking fee: £0.00

We will evaluate your case and arrange a replacement or refund at no additional cost.

Customer Remorse (Change of Mind)

If you ordered the wrong item, selected the wrong size, or no longer need the product:

Contact us upon receipt
You are responsible for the actual cost of return shipping
Restocking fee: £0.00

All items must meet the eligibility requirements in Section A.

E. Exchanges

The fastest way to receive the item you want is to:

Return the item you have
Place a new order once your return is accepted

For exchange assistance, contact:

service@tailorly.co.uk

F. Return Labels

For faulty or incorrect products:
A downloadable return label will be provided at no cost.

For customer decision (change of mind):
The customer is responsible for arranging and paying for return shipping.

G. Refunds

Once your return is received and inspected, we will notify you of the approval or denial of your refund.

If approved:

A refund will be issued to your original payment method within 10 business days
Processing times by your bank or card issuer may vary

If more than 15 business days have passed since your refund was approved and you have not received it, please contact:

service@tailorly.co.uk