Last Updated: 10/11/2025

This Privacy Policy explains how Tailorly (“Tailorly”, “the Site”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit our website, use our services, make a purchase, or otherwise interact with us (collectively, the “Services”).

By accessing or using the Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. When updates occur, we will:

• Post the revised version on the Site

• Update the “Last Updated” date

• Take any additional steps required by law (where applicable)

Continued use of the Services following changes constitutes your acceptance of the revised policy.

2. Information We Collect

We collect personal information about you in the following ways:

(A) Information You Provide Directly

This includes information you voluntarily submit during use of the Services, such as:

• Basic contact information: name, address, phone number, email

• Order details: billing address, shipping address, payment confirmation, contact email, phone number

• Account details: username, password, security questions

• Shopping activity: viewed items, cart items, wish lists

• Customer support interactions: messages, inquiries, attachments

Failure to provide required information may limit your ability to use certain Services.

(B) Information Collected Automatically (Cookies & Usage Data)

We automatically collect information about how you interact with our website and Services, including:

• IP address

• Browser and device information

• Network connection details

• Pages viewed, links clicked, time spent

• Log data and activity on your account

We use cookies, pixels, and similar technologies. Details of Shopify-related cookies can be found at:
https://www.shopify.com/legal/cookies

You may disable cookies via your browser, but this may affect website functionality.

(C) Information From Third Parties

We may receive personal information from third parties such as:

• Shopify (platform provider)

• Payment processors (billing details, confirmation)

• Shipping and fulfillment partners

• Marketing & analytics partners

• Advertising platforms

These third parties have their own privacy policies, and we are not responsible for their accuracy or practices.

3. How We Use Your Personal Information

We use your personal information for the following purposes:

(A) Providing Products & Services

• Processing orders and payments

• Shipping and order fulfillment

• Managing accounts

• Handling returns and exchanges

• Sending transactional updates

(B) Marketing & Advertising

• Sending promotional emails or SMS

• Tailoring advertisements across websites and platforms

• Personalizing content and offers

You may opt out of marketing communications anytime.

(C) Security & Fraud Prevention

• Detecting and preventing unlawful or harmful activities

• Securing your account and our systems

• Investigating suspicious behavior

(D) Customer Support & Communication

• Responding to inquiries

• Improving the Services based on feedback

• Maintaining our business relationship with you

4. Cookies and Tracking Technologies

We use cookies for:

• Website functionality

• Analytics and performance measurement

• Personalization

• Advertising and retargeting

You may block cookies, but some Services may not work properly.

Blocking cookies does not necessarily prevent data sharing with third-party advertisers.

5. How We Disclose Personal Information

We may share personal information with:

(A) Service Providers & Vendors

Examples:

• Payment processors

• Fulfillment/shipping partners

• IT and cloud providers

• Data analytics firms

• Customer support tools

(B) Business & Marketing Partners

Examples:

• Shopify

• Advertising platforms

These partners may use your data under their own policies.

(C) With Your Consent

Such as social media integrations or third-party services you enable.

(D) Within Our Corporate Group

For internal business purposes.

(E) Legal or Business Transactions

Such as:

• Mergers

• Acquisitions

• Bankruptcy

• Responding to legal requests (court orders, subpoenas)

• Protecting our rights, safety, and property

6. Categories of Personal Information Shared/Sold (Past 12 Months)

(For compliance with CCPA/CPRA and similar laws)

Personal Information Disclosed

• Identifiers

• Orders and commercial data

• Internet/network activity

Recipients

• Service providers

• Business & marketing partners

• Affiliates

Personal Information “Sold” or “Shared”

Used for marketing or targeted advertising purposes.

We do not use sensitive personal information for inferring characteristics.

7. User-Generated Content

If you publicly post reviews or content:

• Your information becomes visible to anyone

• We cannot control further use, sharing, or scraping of your content

• You assume full responsibility for posted content

8. Third-Party Websites & Links

Our Services may contain links to third-party websites. We are not responsible for:

• Their privacy or security practices

• Accuracy of their content

• How they use your information

Review their privacy policies before interacting with them.

9. Children's Data

Our Services are not intended for children and we do not knowingly collect personal information from children.

If a child has provided us personal data, parents may contact us to request deletion.

We do not sell/share data of users under 16.

10. Security & Data Retention

While we implement reasonable safeguards, no method of transmission or storage is 100% secure.

We retain your information based on:

• Account administration

• Order fulfillment

• Legal requirements

• Dispute resolution

• Enforcement of our policies

11. Your Rights & Choices

Depending on your location, you may have rights such as:

✔ Access

Request a copy of your personal data.

✔ Deletion

Request deletion of your data.

✔ Rectification

Correct inaccurate information.

✔ Data Portability

Request export of your data.

✔ Opt-Out of Sale/Sharing/Targeted Advertising

We honor the Global Privacy Control (GPC) signal where required.

✔ Restriction or Objection to Processing

✔ Withdraw Consent

✔ Appeals

If a request is denied.

✔ Communications Preferences

Unsubscribe from marketing emails anytime.

We may require identity verification before fulfilling requests.

Authorized agents must provide proof of permission.

12. Complaints

If you believe your data rights were violated, you may:

1. Contact us directly

2. Escalate to your local data protection authority if unsatisfied

13. International Data Transfers

Your personal information may be stored or processed outside your country, including:

• The United States

• Germany

• Other jurisdictions where our partners operate

When transferring data from the UK/EU, we rely on:

• Standard Contractual Clauses (SCCs)

• UK Addendum or International Data Transfer Agreement

• Adequacy decisions (where applicable)

We take steps to ensure adequate protection of transferred data.

14. Contact Us

For questions, requests, or data concerns, contact us at:

📧 Email: service@tailorly.co.uk

We aim to respond promptly and in accordance with applicable laws.